Shipping policy
We're committed to delivering your order safely and promptly. Below you'll find everything you need to know about our shipping process.
Processing Time All orders placed on our website are processed within 3 business days (excluding weekends and public holidays). Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number so you can monitor the delivery.
Shipping Methods & Costs
United States: Free shipping on all orders. All applicable duties and taxes are included in the product price (DDP — Delivered Duty Paid). No additional charges upon delivery.
Hong Kong, Taiwan, Singapore, South Korea, Australia, New Zealand, United Kingdom, India, Turkey & Russia: Free shipping. All applicable duties and taxes are included (DDP).
Europe (Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland & more), Africa (Morocco, South Africa), Americas (Canada, Mexico), Bulgaria & Czech Republic: A flat $10 shipping fee applies. All applicable duties and taxes are included (DDP).
Asia (Brunei, Japan, Malaysia, Thailand, UAE, Cambodia, Cyprus, Indonesia, Kazakhstan, Kuwait, Laos, Lebanon, Maldives, Philippines, Qatar, Saudi Arabia & Sri Lanka): A flat $10 shipping fee applies. All applicable duties and taxes are included (DDP).
Brazil: Free shipping. Please note that local import duties and taxes may apply upon delivery and are the responsibility of the recipient.
Estonia, Mauritius & Ecuador: A flat $10 shipping fee applies. Local import duties and taxes may apply upon delivery and are the responsibility of the recipient.
APO/FPO addresses and PO Boxes are accepted. We are unable to ship to hotels, trade shows, temporary addresses, or construction sites.
Pre-Orders If a product is marked as a Pre-Order, a future shipping date will be shown clearly on the product page. Orders containing both in-stock and pre-order items may be held and shipped together based on availability. If no pre-order date is mentioned, your item will ship as normal within 3 business days.
Estimated Delivery Time Once shipped, most orders within the U.S. arrive within 8–10 business days. International delivery times vary by location. All timeframes are estimates based on typical courier performance. External factors like customs processing, extreme weather, or local disruptions may affect delivery timelines.
Refused or Returned Shipments If a shipment is returned to us due to incorrect address information, refusal to accept delivery, unpaid customs duties, or failure to collect from a local courier, we will issue a refund once the package arrives back at our warehouse. However, the refund will be deducted for both the original and return shipping costs, as well as any customs or handling fees incurred.
Lost Shipments If your tracking status shows "delivered" but you haven't received your package, please first check with household members, neighbors, or your building reception. If there's been no tracking update for more than 7 business days, contact our support team. Lost shipment claims must be submitted within 30 days of dispatch, as couriers may not accept investigations after this period.
Order Changes & Cancellations If you need to cancel or modify your order, please contact us on the same day your order is placed (before 5:00 PM PST).
- Same-day cancellations or changes (model or address) are free.
- Cancellations after this period, once the order has shipped, will incur a 5% processing fee, a $8 initial shipping fee, and a $8 return shipping fee if the package needs to be recalled.
Need Help? If you have any questions about your shipment, contact us at: support@aethelsohnwatch.com
