Aethelsohn watches are designed and manufactured with careful attention to quality and reliability. Every eligible Aethelsohn watch is covered by our 24-Month International Limited Warranty, subject to the terms and conditions below.

This warranty applies to Aethelsohn watches purchased directly from our official website or through an authorized Aethelsohn retailer.

Warranty Period

Your Aethelsohn watch is covered for 24 months from the original date of purchase against manufacturing defects in materials or workmanship.

This limited warranty applies only to defects that arise under normal and intended use of the watch.

The warranty period does not restart or extend following a repair or replacement. Any repaired or replaced component will remain covered for the remainder of the original warranty period, unless otherwise required by applicable law.

What Is Covered

During the warranty period, this warranty covers confirmed manufacturing defects affecting the proper function or construction of the watch, including eligible defects involving:

• The movement

• Internal mechanical or electronic components

• Manufacturing or assembly defects

• Other components determined by Aethelsohn to be defective due to materials or workmanship

Each warranty claim will be assessed individually by our customer service or authorized service team.

What Is Not Covered

This warranty does not cover damage, deterioration, or performance issues resulting from:

• Normal wear and tear

• Accidents, impact, drops, misuse, abuse, or negligence

• Improper handling or storage

• Scratches, dents, chips, or other cosmetic damage caused during use

• Normal deterioration of straps, bracelets, clasps, coatings, finishes, or other exterior components

• Normal battery depletion or battery performance deterioration

• Damage to the crystal resulting from impact, scratching, chipping, or accidental breakage

• Damage caused by unauthorized repairs, servicing, modifications, or opening of the watch case

• Damage caused by the use of non-original or incompatible components

• Loss, theft, or cosmetic changes resulting from normal aging

Water damage is not covered where it results from improper use, including:

• Operating or leaving the crown or pushers unsecured while the watch is exposed to water

• Opening the watch case outside an authorized service environment

• Damage to seals caused by unauthorized servicing

• Exposure to steam, saunas, hot showers, or extreme temperature changes

• Use inconsistent with the stated water-resistance rating or care instructions

A manufacturing defect involving the watch's original water-resistance system may still be eligible for warranty coverage following inspection and verification by Aethelsohn.

How to Request Warranty Service

To request warranty assistance, please contact us at:

support@aethelsohnwatch.com

Please provide:

• Your order number or valid proof of purchase

• A description of the issue

• Photos or videos showing the issue, where applicable

• Any additional information requested by our customer service team

We may conduct an initial assessment based on the information provided before requesting that the watch be returned for physical inspection.

Please do not send your watch to us before receiving return or service instructions.

Warranty Assessment

All warranty claims are subject to inspection and verification.

The presence of a problem does not automatically mean that the watch has a manufacturing defect.

Our service team will determine whether the issue is covered under this warranty after inspecting the watch and reviewing the circumstances of the claim.

If the issue is confirmed to be a manufacturing defect covered by this warranty, Aethelsohn will provide an appropriate remedy in accordance with this policy and applicable consumer law.

Warranty Service

For a confirmed manufacturing defect, Aethelsohn may, at its discretion:

• Repair the watch

• Repair or replace the defective component

• Replace the watch with the same model, where appropriate

• Provide a comparable replacement if the original model is no longer available and repair is not reasonably possible

Aethelsohn will generally prioritize repair or component replacement where this provides an appropriate and reasonable solution.

A complete watch replacement is not automatically provided for every warranty claim.

Covered repair work and eligible replacement components will be provided without a service charge during the warranty period.

Shipping, Insurance & Related Costs

For issues reported within 30 days of delivery and confirmed to be manufacturing defects, Aethelsohn will generally arrange or cover reasonable return shipping costs.

For warranty claims made after the initial 30-day period, customers may be responsible for the cost of shipping the watch to our designated service location, including appropriate packaging, tracking, and insurance, except where otherwise required by applicable consumer law.

Where applicable, customers may also be responsible for customs duties, taxes, insurance costs, or other charges associated with sending a watch for inspection or service.

Please use a reliable and trackable shipping service when returning a watch.

Aethelsohn is not responsible for packages that are lost, damaged, or misdirected before they are received at our designated service location.

Repairs Not Covered by Warranty

If our inspection determines that the issue is not covered under this warranty, we will inform you before proceeding with any chargeable repair.

Where possible, we may provide an estimated service or repair cost.

No paid repair work will be performed without your approval.

Repairs, maintenance, replacement of consumable components, or servicing requested after the warranty period may be subject to standard service charges.

Processing Time

Warranty inspection and repair times may vary depending on the nature of the issue, availability of replacement components, and shipping destination.

As a general guideline, please allow approximately 4 to 6 weeks from the date we receive your watch for inspection, repair, and return.

More complex repairs may require additional time.

Proof of Purchase

A valid proof of purchase may be required to obtain warranty service.

Acceptable proof of purchase may include:

• An Aethelsohn order confirmation

• An original purchase receipt

• Documentation issued by an authorized Aethelsohn retailer

Products without valid proof of purchase may not be eligible for service under this limited warranty.

Ownership and Transfer

This limited manufacturer's warranty is intended for the original purchaser of the watch and is not transferable, except where otherwise required by applicable law.

Statutory Consumer Rights

This limited manufacturer's warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this warranty is intended to exclude, restrict, or limit any statutory rights that cannot legally be excluded or limited.

Where local consumer protection laws provide greater rights or remedies than those stated in this warranty, those local laws will apply.

Contact Us

For warranty assistance, servicing questions, or further information, please contact:

support@aethelsohnwatch.com

Our customer service team will assist you with the assessment and provide the appropriate next steps.