Aethelsohn FAQ

We ship to most countries. You can check if your country is available by entering your shipping address at checkout. Some remote areas may not be eligible for delivery. Please understand.

In-stock orders are typically shipped within 7 business days. Pre-order shipping times are listed on the product page. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping is free to all eligible countries. For remote areas, please contact our customer service team for a shipping evaluation.

International shipments usually take 24–48 hours to show the first tracking update after dispatch. If there is no update after 48 hours, please contact our customer service team and we will help you verify with the carrier.

For quality-related issues, we offer a 30-day return and exchange policy from the date of delivery. Items must be in unworn, brand-new condition (no scratches, protective film intact, all accessories and packaging included).

If the issue is due to quality problems or an incorrect item shipped, we will cover the return shipping cost. Please contact our customer service with photos or a video for verification first.

All Aethelsohn watches come with a 24-month warranty.

Coverage includes:

• Movement timing malfunctions
• Loose or detached hands
• Crown malfunctions
• Automatic winding failure

The following are not covered:

• Damage caused by misuse, accidents, or negligence
• Normal wear and tear of battery, crystal, case, strap, or bracelet
• Damage from unauthorized repair or modification
• Water damage caused by improper crown operation, opening the case, or exposure to extreme temperatures or steam
• Products with missing or invalid proof of purchase
• Warranty is non-transferable and applies to the original purchaser only

Please contact our customer service with your order number and a description of the issue (a video is recommended). After confirmation, we will provide the shipping address for inspection and repair. The typical repair time is 4–6 weeks. Please note that return shipping for warranty service is at the customer's expense.

Water resistance levels vary by model. Please refer to the product page for specific ratings:

• 30m Water Resistance (3ATM): Splash-proof and rain-resistant. Not suitable for swimming or showering.
• 50m Water Resistance (5ATM): Suitable for brief swimming. Not suitable for hot showers or saunas.
• 100m+ Water Resistance: Suitable for swimming and snorkeling. Not suitable for hot water environments or diving.

Note: No water-resistant watch is steam-proof. Hot showers, baths, and saunas can damage the seals.

Most of our watches feature a quick-release strap design that allows you to change the strap without any tools. Additional straps are available for purchase separately. For non-quick-release models, we recommend visiting a professional watch repair shop to avoid scratching the lugs.

Measure your wrist circumference with a soft measuring tape:

• Wrist 14–16cm: Recommended case diameter 36–38mm
• Wrist 16cm+: Recommended case diameter 38–40mm

Each product page lists the case diameter. We recommend measuring your wrist before purchasing.

We accept the payment methods displayed at checkout. Available methods may vary by country or region.

• Before shipment: Contact us immediately and we can update the address.
• After shipment: Unfortunately, we cannot modify the address once shipped.

• Email: Aethelsohn.care@outlook.com
• Live Chat: Available via the chat button at the bottom right of our website

We will respond to your email within 24 hours.

All our watches come with a branded packaging box. If you need an additional gift box for gifting, we recommend purchasing one separately.

We are currently an online-only brand with no physical retail stores.