We are committed to delivering your Aethelsohn order safely and as efficiently as possible. Below you will find important information regarding order processing, shipping methods, delivery times, customs, and shipment-related issues.

Order Processing

All orders placed through the Aethelsohn official website are processed within 3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor the delivery status.

Shipping Methods & Costs

United States

• Free shipping on all orders

• All applicable duties and taxes are included in the product price

• Orders are shipped on a DDP basis — Delivered Duty Paid

• No additional duties or taxes should be charged upon delivery

Hong Kong, Taiwan, Singapore, South Korea, Australia, New Zealand, United Kingdom, India, Turkey & Russia

• Free shipping

• All applicable duties and taxes are included

• Orders are shipped on a DDP basis

Europe, Africa, Canada, Mexico, Bulgaria & Czech Republic

A flat US$10 shipping fee applies.

This includes destinations such as:

• Europe: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, and other supported destinations.

• Africa: Morocco and South Africa.

• Americas: Canada and Mexico.

• Additional destinations: Bulgaria and Czech Republic.

All applicable duties and taxes are included, and orders are shipped on a DDP basis.

Asia & Middle East

A flat US$10 shipping fee applies to:

• Brunei, Japan, Malaysia, Thailand, United Arab Emirates, Cambodia, Cyprus, Indonesia, Kazakhstan, Kuwait, Laos, Lebanon, Maldives, Philippines, Qatar, Saudi Arabia, and Sri Lanka.

All applicable duties and taxes are included, and orders are shipped on a DDP basis.

Brazil

• Free shipping

• Local import duties, taxes, or customs charges may apply upon delivery

• Any such charges are the responsibility of the recipient

Estonia, Mauritius & Ecuador

A flat US$10 shipping fee applies.

Local import duties, taxes, or customs charges may apply upon delivery and are the responsibility of the recipient.

Delivery Address Restrictions

We accept orders shipped to:

• Residential and business addresses

• APO/FPO addresses

• PO Boxes, where supported by the selected courier

We are unable to ship to:

• Hotels

• Trade shows

• Temporary addresses

• Construction sites

Please ensure that your shipping address is complete and accurate before submitting your order.

Pre-Orders

If a product is marked as a Pre-Order, the estimated shipping date will be clearly displayed on the product page.

Orders containing both in-stock and pre-order items may be held and shipped together once all items are available.

If no specific pre-order shipping date is stated, the item will be processed according to our standard processing timeframe of within 3 business days.

Estimated Delivery Times

Once dispatched, most orders within the United States are typically delivered within approximately 8–10 business days.

International delivery times vary depending on the destination, courier, customs procedures, and local delivery conditions.

All delivery timeframes are estimates only and are based on typical courier performance.

Delays may occur due to circumstances outside our control, including:

• Customs processing

• Extreme weather

• Public holidays

• Courier disruptions

• Local delivery delays

• Other unforeseen events

Refused or Returned Shipments

If a shipment is returned to us due to:

• Incorrect or incomplete address information

• Refusal to accept delivery

• Unpaid customs duties or taxes

• Failure to collect the package from a local courier or collection point

we will process the applicable refund once the package has been returned to and received by our warehouse.

The refund may be reduced by any costs incurred in connection with the shipment, including:

• Original shipping costs

• Return shipping costs

• Customs charges

• Duties or taxes

• Courier handling or related fees

Any applicable deductions will be reflected in the final refund amount.

Lost or Missing Shipments

If your tracking information shows the shipment as Delivered, but you have not received the package, please first check with:

• Household members

• Neighbors

• Building reception or concierge

• Your local courier or delivery point

If there has been no tracking update for more than 7 business days, please contact our customer service team for assistance.

Lost shipment claims must be submitted within 30 days of dispatch, as courier investigation periods may be limited.

Claims submitted after this period may not be eligible for investigation by the courier.

Order Changes & Cancellations

If you need to cancel or modify your order, please contact us on the same day the order is placed and before 5:00 PM PST.

Same-day cancellations or changes, including changes to the model or shipping address, are free of charge provided the order has not already entered the shipping process.

Once an order has been shipped, cancellation or recall requests may be subject to:

• A 5% processing fee

• A US$8 original shipping fee

• A US$8 return shipping fee, where a shipment recall or return is required

Shipment recalls cannot always be guaranteed once a package has entered the courier network.

Customs & Duties

For destinations shipped on a DDP basis, applicable import duties and taxes are included in the order price or shipping charge, and customers should not normally be required to pay additional import duties upon delivery.

For destinations that are not shipped on a DDP basis, local import duties, taxes, customs charges, or handling fees may be collected by local authorities or couriers and are the responsibility of the recipient.

Customs requirements and import regulations may vary by destination.

Need Help?

If you have any questions regarding shipping, tracking, delivery, or your order, please contact us at:

support@aethelsohnwatch.com

Our customer service team will be happy to assist you.