We want you to feel good about your purchase. If something doesn’t work out, we’re here to help with easy returns and exchanges.

 

Returns & Exchanges -- No Quality Issue

1 You may request a return or exchange within 30 days of receiving your order.

2 Returned items must be unworn, unused, and in original condition, with all packaging, tags, and accessories intact.

3 Only one return or exchange is allowed per order. Items can only be exchanged for the same style and color.

4 If the return is due to personal preference, sizing, or change of mind, the customer is responsible for:

• Return shipping
• A $25 original shipping fee
• A 5% transaction fee (covers transaction costs)

• Free gifts (if included) must also be returned in original condition.

5 If the returned product shows light signs of handling such as missing inner packaging, slightly creased straps, or small scuffs, but is still resellable, a $60 restocking fee will be deducted from the refund.
6 Products that show clear signs of use or wear  including visible scratches, damaged straps, or altered sizing are not eligible for return or exchange.

 

Returns & Exchanges --Quality Issue

1 If your product has a confirmed manufacturing defect, we’ll cover return shipping and waive all additional fees.

2 Quality-related returns must be:

• Reported within 30 days

• Verified by our customer service team

3 Please note: Damage caused by misuse, third-party repairs, or normal wear and tear is not covered.

 

What Cannot Be Returned

We cannot accept returns or exchanges if:

• The item is used, damaged, modified, or no longer in resellable condition
• The item was part of a final sale or promotion with no-return terms
• You removed the protective films or creased the leather strap
• The return is initiated after 30 days
• The purchase was not made through our official website

 

How to Start a Return

1. Email us at Aethelsohn.care@outlook.com with your order number and reason for return.

2. Wait for a return authorization and shipping instructions.

3. Ship the product securely, with your return number clearly included.

Returns without authorization will not be accepted.

 

Refund Timeline

• Once your return is received and confirmed to meet our conditions, your refund will be processed within 2 business days.
• Depending on your payment method, refunds may take 7–15 business days to appear.
• Refunds apply to product value only. Shipping and handling fees are non-refundable, except in cases of quality-related issues.

 

Thank you for understanding! If you have any questions, don’t hesitate to reach out. We’re here to help!