Refund policy
Returns & Exchanges Policy
We want you to feel confident about your purchase. If something doesn’t work out, we’re here to help make the return or exchange process as straightforward as possible.
Returns & Exchanges — Non-Quality Issues
You may request a return or exchange within 30 days of receiving your order.
Returned items must be unworn, unused, and in their original condition, with all original packaging, tags, protective materials, manuals, and accessories included.
Only one return or exchange request is permitted per order. Exchanges are available only for the same model and color, subject to availability.
If the return is due to personal preference, sizing, or a change of mind, the customer is responsible for return shipping costs.
In certain cases, we reserve the right to deduct reasonable shipping, transaction, or handling costs from the refund where such costs have been incurred. This may include up to a US$25 original shipping fee and a 5% transaction fee, where applicable.
Any complimentary gifts included with the order must also be returned unused and in their original condition.
If the returned product shows minor signs of handling, such as missing inner packaging, lightly creased straps, minor surface scuffs, or similar conditions, but remains suitable for resale, a restocking fee of up to US$60 may be deducted from the refund.
Products showing clear signs of use, wear, damage, or modification — including visible scratches, damaged straps, significantly creased leather straps, or altered bracelet sizing — are not eligible for return or exchange.
Returns & Exchanges — Quality Issues
If your product is confirmed to have a manufacturing defect, Aethelsohn will cover the return shipping cost and waive applicable return-related fees.
Quality-related return or exchange requests must:
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Be reported within 30 days of receiving the order
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Be reviewed and verified by our customer service team
We may request photos, videos, or additional information to help verify the issue before providing return instructions.
Damage resulting from misuse, accidental damage, improper handling, unauthorized or third-party repairs, modification, or normal wear and tear is not considered a manufacturing defect and is not covered under this policy.
Items That Cannot Be Returned or Exchanged
We cannot accept a return or exchange if:
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The item has been used, damaged, modified, or is no longer in resellable condition
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The item was purchased as part of a final sale or promotion specifically marked as non-returnable
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Protective films have been removed
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A leather strap shows clear signs of wear or creasing
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The bracelet has been resized, modified, or altered in a way that affects its original condition
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The return request is initiated more than 30 days after delivery
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The product was not purchased directly through the official Aethelsohn website
How to Start a Return or Exchange
Please email us at:
and include:
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Your order number
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The reason for your return or exchange
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Photos or videos of the product, where applicable
Please wait for our customer service team to provide a Return Authorization and return shipping instructions before sending your item.
The product must be securely packaged, and the Return Authorization number must be clearly included with the shipment.
Returns sent without prior authorization may not be accepted.
Please do not send your return to any address other than the return address provided by our customer service team.
Return Shipping
Customers are responsible for ensuring that returned items are securely packaged and shipped using a reliable and trackable shipping service.
Aethelsohn is not responsible for returned packages that are lost, damaged, or misdirected before they are received at our designated return address.
For confirmed manufacturing defects, return shipping arrangements will be provided by our customer service team.
Inspection and Refunds
All returned items will be inspected after they are received.
Once your returned item has been received, inspected, and confirmed to meet our return conditions, your refund will be processed within 2 business days.
Depending on your bank, card issuer, or payment provider, it may take an additional 7–15 business days for the refund to appear in your account.
Refunds are generally issued to the original payment method used for the purchase.
Any applicable deductions permitted under this policy will be clearly reflected in the final refund amount.
Original shipping, handling, transaction, or other related charges are generally non-refundable where those costs have already been incurred, except in cases involving a confirmed manufacturing defect.
Exchanges
Approved exchanges are subject to product availability.
If the requested replacement is unavailable, our customer service team may offer an alternative solution or process the request as a return, subject to the conditions of this policy.
Replacement items provided through an exchange are not eligible for an additional return or exchange unless they have a confirmed manufacturing defect.
Need Help?
If you have any questions about a return, exchange, or product issue, please contact us at:
Our customer service team will be happy to assist you.
